What We Do
- Franchising and Licensing
- Feasibility Studies
- Channel and Product Development
- Change Management
- Process Improvement
- Expertise in turn-arounds and Franchises
- Customer Experience Measurement
- Online Communications Strategy & Management
How We Do It
- Ask the right questions to get the right answers
- Get higher response rates
- Provide anonymity to respondents
- Create the surveys using the latest tools
- Quick or in-depth comprehensive surveys
- Distribute them to your target audiences
- Collect the responses
- Analyze the data
- Report the results
- Provide support to leverage your findings
- Develop the management plan
- Implement the plan with you
- Measure the results
We Simplify Growing You
More Valuable Customers
Delivered through strategic insight, organizational development, and the right tools, we leverage the power of information based upon data.
Are you managing customer service or the customer experience?
We serve small and mid-market companies. We grow the value of your business by measuring and leveraging your customer experience to further optimize performance.
- The most valuable asset of any successful business are its loyal customers.
- Do you know who they are and why they are? Do you want more like them?
- What is their value to your business? Apply the principles of Net Promoters SystemTM to help define and increase their value
- Use our data-based decision making process.
- Leverage your strengths and develop creative solutions to your company’s challenges
- Identify, listen to, segment, and most effectively engage with your target market.
- Gain the competitive advantage needed to be successful
- We deliver a cohesive marketing strategy and management plan
- Our proven process employs online surveys and an audit of your online presence
- Website, social media, reputation management, loyalty rewards programs, email marketing campaigns, etc
- We help you fully leverage and apply what is learned through change management and process improvements.
Our Mission: Honest Answers, Deliverable Results. Always
LMC Group (a division of Acadia Business Advisors, LLC)